Shipping & Delivery
What do I do if my item(s) arrives damaged?
We’re sorry to hear your item has arrived damaged. Please contact us with:. • your order number. • the product name. • clear photos of the damaged area. • photos of the packaging, if the packaging was also damaged. Once we have those details, our tea
What if my package gets lost or arrives damaged?
If your tracking shows the parcel has been delivered but you cannot find it, please first check around your property, including your front door, mailbox, side entrance, garage, and any safe places. Please also check with household members or nearby n
Do you offer free shipping?
Free standard shipping applies to eligible NZ orders over $200. Some larger or bulkier items, such as trampolines, are not eligible for flat-rate shipping or free standard shipping. For bulky items, shipping is calculated at checkout based on the ite
Do you offer expedited shipping?
Yes, express shipping is available for eligible NZ orders at $19. Standard shipping is $7, and free standard shipping applies to eligible NZ orders over $200. Some larger or bulkier items, such as trampolines, may not be eligible for flat rate or exp
Do you ship worldwide?
We currently ship NZ store orders within New Zealand. We do not offer international shipping for most NZ store products. Some spare parts may be available for international shipping, depending on the part and destination. Shipping availability is con
How do I track my order?
Once your order has been shipped, tracking details are sent to the email address used at checkout. Please check your inbox, junk, and spam folders for your tracking email. If you cannot find your tracking details, please contact us with your order nu